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Advocates for the rights of residents, serves as mediator in the resolution of complaints of residents related to the quality of life in long term care settings, provides information to the public concerning long term care settings, and monitors the regulations and policies that affect long term care residents.

Advocates and resolves problems for residents of nursing homes, assisted living homes and adult family homes. Maintains a complaint system which tracks complaints made against long-term care facilities and works with facility staff, local and state agencies to ensure that residents' complaints and concerns are listened to and responded to with appropriate action. Educates the public about residents' rights, resident care, medical assistance, services/conditions in long-term care facilities and what to look for in a long-term care facility. Oversees local ombudsmen offices across the state. Recruits and trains volunteers as certified long-term care ombudsman and is staffed by professional ombudsmen.

Advocates for residents of nursing homes, adult family homes, and assisted living facilities, to protect and promote residents' rights guaranteed under federal and state laws and regulations.

Investigates complaints of suspected abuse, neglect or exploitation of residents in nursing homes, adult family homes, boarding homes, and assisted living facilities. Examples of investigations are unanswered calls for assistance, personal hygiene issues, and residents' rights. Networks with various entities including the Department of Health, local law enforcement and Attorney General's Office. Services typically provided within 24-48 hours.

The Washington State Long-Term Care Ombudsman Program protects and promotes quality of life for people living in licensed, long-term adult care facilities (e.g. adult family home, assisted living facility, nursing home).  An ombudsman: Advocates for the rights of clients in adult care facilities;  Works with clients, families and facility staff to meet the needs and concerns of the people living there; and  Provides a way to get complaints and concerns heard and resolved. The following people can use the Ombudsman Program: Residents living in a care facility and his/her relatives or friends; Administrators and staff of an adult family home, assisted living facility or nursing home.

If there is a problem or concern with the quality of care with any long-term facility, an ombudsman may be able to help resolve the issue. Serves Ferry, Pend Orielle, Stevens, Spokane, and Whitman counties.

Advocates for the rights of residents, serves as mediator in the resolution of complaints of residents related to the quality of life in long term care settings, provides information to the public concerning long term care settings, and monitors the regulations and policies that affect long term care residents.