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Utility Services offered by City of Vancouver at Utility Customer Center

2323 General Anderson Avenue, Vancouver, WA 98661

Eligibility

Residents of the city of Vancouver. H2O: - Household annual income must meet the eligibility standards for the federal Low-Income Home Energy Assistance Program - 125% of the Federal Poverty Level - Household must not be receiving subsidized housing assistance. - Applicant must reside in the home (service address) and be listed on the utility account. Senior Waiver: - Low-income adults ages 62 and older who don't use more than 3 CCF per month.

Hours

M Tu Th F, 8am-noon, 1pm-5pm W, 9am-noon, 1pm-5pm.
(360) 487-7999

Voice - Main Phone

https://www.cityofvancouver.us/services/utility-billing/
[email protected]

Languages

American Sign Language, Interpreter services

Application process

Walk in, visit website or call for more information. H2O: Call to set up an appointment. Senior Waiver: Mail application to City of Vancouver Utilities, PO Box 8995 Vancouver, WA 98668 or drop it off at City of Vancouver Utilities 2323 General Anderson Road.

Fees

Varies by service.

Service area

Vancouver, WA

Description

Provides water, wastewater, and stormwater service to city of Vancouver residents. Help to others program – H2O Offers financial assistance to low-income residents in crisis situations to pay their water and sewer. Assists with up to $400 every 24 months. Low-income senior waiver for sewer minimum rate: Offers a waiver to the minimum sewer flow base rate for low-income seniors. Waiver is effective for 12 months. Customers currently receiving the waiver will be sent a renewal application by mail each year in April.

Providing organization

City of Vancouver

Provides municipal services for the City of Vancouver in Clark County, Washington.